Refund Policy
Thank you for placing your order with Crust & Craft Pizzeria. We take pride in the quality of our food and service. In the event that you are not satisfied with your order, the following refund policy applies:
Cancellation Policy
If you wish to cancel your order, please call us immediately at +44 20 7946 0958. Orders may be cancelled up to the time the order is being prepared. Once preparation has begun, orders cannot be cancelled.
Incorrect or Unsatisfactory Orders
If you receive an order that is incorrect or unsatisfactory, please contact our customer service team via our website balancedmindsetguide.sbs or by phone +44 20 7946 0958 within 2 hours of receiving your order. Please provide your order number and a detailed explanation of the issue. We will assess the situation and, if appropriate, offer a refund, a discount on a future order, or a replacement of the item(s).
Refund Processing
If you are eligible for a refund, the following conditions apply:
- Refunds will be processed to the original method of payment within 7-10 business days.
- If a cash payment was made, the refund will be provided as store credit or cash, which can be collected directly from our store at 43 Bedford Street, Westminster, London, WC2E 9HA, United Kingdom.
- The refund amount will reflect in your account based on your card issuer's policies.
Non-Refundable Items
The following items are non-refundable:
- Gift cards
- Discounted or promotional items
- Custom orders that were correctly fulfilled
Return of Products
As Crust & Craft Pizzeria is a food establishment, we cannot accept returns of products once they have been delivered or picked up. Please verify your order upon receipt.
Questions
If you have any questions regarding our refund policy, please contact us at balancedmindsetguide.sbs or call us at +44 20 7946 0958. Our customer service team is committed to ensuring your satisfaction and we welcome any feedback that can help us to improve our service.
This Refund Policy was last updated on March 15, 2023.